Privacy Policy

Welcome to Number 1 Cleaners ("we," "our," "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our services or visit our website, www.number1cleaners.com.au (the "Website").

1. Information We Collect

We may collect the following types of information:

• Personal Information: When you book our services, create an account, or contact us, we may collect personal information such as your name, email address, phone number, address, and payment details.
• Non-Personal Information: We may collect non-personal information such as your IP address, browser type, and browsing activity on our Website. This information helps us improve our Website and services.

2. How We Use Your Information

• To provide and manage our cleaning services.
• To process payments and handle booking requests.
• To communicate with you regarding your bookings, inquiries, and customer support.
• To improve our Website, services, and customer experience.
• To comply with legal obligations.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and providing our services (e.g., payment processors, IT support).
• Legal Requirements: We may disclose your information if required by law, such as to comply with a subpoena, legal process, or government request.

4. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Cookies

Our Website may use cookies to enhance your browsing experience. Cookies are small files that are stored on your device when you visit our Website. You can set your browser to refuse cookies or alert you when cookies are being sent. However, some features of our Website may not function properly without cookies.

6. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. We will take steps to delete such information.

8. Your Rights

Under the Australian Privacy Principles (APPs), you have the right to:

• Access your personal information.
• Request correction of any inaccuracies in your personal information.
• Withdraw consent for the collection and use of your personal information.
• Lodge a complaint if you believe we have breached your privacy rights.

To exercise these rights, please contact us using the details provided below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our Website with a revised "Last Updated" date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: